Shipping policy

Northwoods Supply Solutions – Shipping Policy

Northwoods Supply Solutions is a business-to-business supplier operated by Northwoods Commerce Group LLC. Products sold through Northwoods Supply Solutions may be sourced and fulfilled through multiple manufacturers, wholesalers, distributors, and fulfillment partners.

Order Fulfillment

Orders may be fulfilled directly by one or more of our suppliers or distribution partners.

Because products within the same order may originate from different locations, your order may:

  • Arrive in multiple packages or shipments
  • Ship on different dates
  • Be delivered by different carriers
  • Have multiple tracking numbers
  • Have different estimated delivery times for different products

Receiving separate shipments does not necessarily mean that any portion of your order is missing.

Processing Times

Processing times vary depending on the product, supplier, inventory availability, destination, and order requirements.

Some products may ship shortly after an order is placed, while other products may require additional processing or supplier lead time.

Special-order, custom, backordered, oversized, freight, or manufacturer-direct products may require additional time.

Any estimated processing or delivery dates provided are estimates and are not guaranteed unless expressly agreed to in writing.

Shipping Charges

Shipping charges may vary by product, supplier, shipment location, destination, weight, dimensions, carrier, and delivery method.

Applicable shipping charges may be:

  • Calculated at checkout
  • Included in the product price
  • Included in a customer-specific quote
  • Invoiced or otherwise communicated before fulfillment when special freight arrangements are required

Because a single order may be fulfilled through multiple suppliers, shipping costs may reflect more than one shipment or fulfillment location.

Tracking Information

When tracking information is available, it will generally be provided after the applicable supplier or fulfillment partner ships the product.

Orders fulfilled through multiple suppliers may generate multiple tracking numbers at different times.

If only part of an order has shipped, additional tracking information may be provided as the remaining products are fulfilled.

Delivery Estimates

Carrier transit times and estimated delivery dates are provided for convenience and are not guaranteed.

Northwoods Supply Solutions is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Carrier delays
  • Weather
  • Natural disasters
  • Labor disruptions
  • Supplier delays
  • Inventory shortages
  • Transportation interruptions
  • Incorrect or incomplete delivery information
  • Government actions or restrictions

We will make reasonable efforts to assist customers with shipping-related issues when they occur.

Inventory and Backorders

Product availability may change between the time an item is displayed, quoted, or ordered and the time the supplier processes the order.

If a product becomes unavailable, backordered, or subject to a significant delay, we may contact you regarding available options, which may include:

  • Waiting for the product
  • Selecting an approved substitute
  • Removing the affected product from the order
  • Canceling and refunding the affected item when appropriate

We will not knowingly substitute a materially different product without customer approval when the specific manufacturer, model, specification, or part number is important to the order.

Commercial and Freight Shipments

Certain oversized, heavy, palletized, or commercial products may require freight or LTL delivery.

Freight shipments may be subject to additional requirements or charges, including:

  • Liftgate service
  • Limited-access delivery
  • Inside delivery
  • Residential delivery
  • Appointment delivery
  • Redelivery
  • Storage
  • Detention
  • Other carrier accessorial charges

When known in advance, applicable requirements or charges will be communicated before fulfillment whenever reasonably possible.

Customers are responsible for providing accurate information regarding the delivery location and any special delivery requirements.

Delivery Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify:

  • Business name
  • Recipient name
  • Street address
  • Suite, unit, building, or dock information
  • City, state, and ZIP code
  • Contact phone number when required for delivery

Contact support@northwoodsb2b.com immediately if a shipping address needs to be corrected.

Once an order has entered fulfillment, we cannot guarantee that an address can be changed.

Additional carrier or supplier charges resulting from incorrect addresses, refused shipments, redelivery, or rerouting may be the responsibility of the customer.

Damaged or Missing Shipments

Inspect shipments promptly upon delivery.

If a package appears damaged, contains incorrect products, or is missing expected items, contact:

support@northwoodsb2b.com

Please provide:

  • Your order number
  • The affected product and quantity
  • A description of the issue
  • Photographs of the product, packaging, shipping label, and visible damage when applicable

Retain all packaging and affected products until further instructions are provided.

Because orders may arrive in multiple shipments, please review available tracking information before reporting an item as missing.

Shipping Restrictions

Certain products may be subject to geographic, carrier, manufacturer, regulatory, hazardous-material, or supplier-specific shipping restrictions.

Not every product may be available for delivery to every location.

We reserve the right to decline or cancel fulfillment of a product when shipping restrictions prevent lawful or commercially reasonable delivery. Any amount paid for an item that cannot be fulfilled will be refunded as appropriate.

Customer-Specific Arrangements

Certain business customers may have separately negotiated shipping arrangements, pricing, freight terms, delivery locations, or account-specific requirements.

When a written quote, purchase agreement, invoice, or other customer-specific agreement conflicts with this general Shipping Policy, the customer-specific terms will control for that transaction.

Contact

For questions regarding shipping or an existing order:

Northwoods Supply Solutions™
Operated by Northwoods Commerce Group LLC
support@northwoodsb2b.com
northwoodsb2b.com